Canadian Shipping Policies
Orders for in-stock items are generally processed and sent out (not delivered) of our warehouse within 2 business days and most custom items (carpeting, vinyl flooring, etc) are sent out within 3-7 business days. Seat covers are the exception as they will ship within 4-5 weeks. If an item is listed as “In Stock”, it could be in stock in our warehouse, or one of our supplier’s warehouses. If it is not in our warehouse, we will bring it into our warehouse and will then ship it directly to you. This process can obviously add some delay to the above mentioned timelines, but please be assured that we will ship your item(s) out, and send you the tracking number, as soon as possible. If your order contains such an item(s), we will contact you to inform you of the revised shipping time frame. Tracking will only start to show transit progress once it is scanned into the carrier’s system (put on a truck). If your tracking number shows no progress, please check it again after 5pm EST.
Please note that listed shipping times are in business days and are estimates. Actual shipping times may vary.
Our goal is to provide our customers with quality merchandise and competitive pricing. All shipping methods listed provide the transportation cost to your location in Canada. This means that you may be responsible (depending on the item(s)) for duties, taxes, etc. once the package arrives at customs. Once your package(s) gets to your local customs center, you will be contacted regarding these additional fees and will need to pay them prior to your package(s) being delivered. If you have any questions regarding these fees, please contact your local customs center prior to placing an order.
If your order must travel via truck freight, we will forward your contact information to the carrier so their driver may contact you to arrange delivery.
Free Shipping
Items noted as having free shipping, or orders noted as free shipping, will only ship for free to the contiguous United States (lower 48).
We would love to offer free shipping to our Canadian customers, but unfortunately it is cost prohibitive at this time. We are continuing to work on new ways to help reduce the overall shipping fees, though.
Freight Shipping
Items noted as having Freight Shipping will usually ship on a pallet. Freight charges include transportation and do not include services such as lift gate or driver assist. It is your responsibility to remove all items from the vehicle. Any additional services required/used, such as liftgate, inside delivery, etc. are not included in this fee and will be charged to your payment method if requested/used. An example fee would be $75 for use of their liftgate. We do not create these charges. These charges are imposed directly from LTL carries and we simply pass them through.
All freight shipments must be immediately inspected upon receipt, prior to the driver leaving. If your items are damaged, that damage must be noted with the carrier’s driver before he/she leaves your location. Once noted with the driver, please call and supply us with a copy of the noted bill of lading so that we can take appropriate action. Damage noted after the carrier driver leaves your premise cannot be submitted for reimbursement, and therefore we are unable to offer any type of credit, refund or replacement item for it.
Oversize Fees
Carriers (UPS, Fedex, etc) rate packages based on size and weight. They have all moved to a dimensional weight structure, which puts an emphasis on size over weight. This means that a large package can weigh, say, 10lbs, but its dimensional weight might be calculated at 30lbs. The gist of this structure is that a large package is going to cost more to ship than a small package, almost regardless of actual weight. Part of the dimensional weight structure includes calculations for what they consider an oversized package. Oversize packages incur oversize shipping surcharges. We have done our best to negotiate lower surcharges, but some large, or oddly shaped, items still fall into this category. Oversize fees can range from $6.00 to $100.00. If applicable, this fee will be shown on the cart and checkout page as part of the total shipping cost. Items that incur an oversize charge will have an “Oversize Shipping” notation on the product page.
An oversize fee (additional shipping costs) may be charged when one (or more) of the following conditions exist:
- Total weight over 70 lbs.
- Items shipped without a box.
- A box 60″ long or more.
- A box that exceeds 130″ in girth ((width+height)x2 + Longest side)
