Ordering Information
Shipping Policies
As of 01/01/2015 we started shipping worldwide. If you are outside of the United States, and are having problems placing an order through our website, please call or email us for assistance. Most items being delivered within the contiguous US will ship FedEx ground or USPS Priority. There are, however, larger items that must travel via an oversize or truck freight service. A handling charge may apply on such deliveries and is above and beyond our regular shipping fee. If we find that a handling charge would apply to an item that does not have the charge listed on the website, or if we find that additional shipping charges are required to process your order based on your location or on the composition of your order, we will call you for your approval before processing and shipping your order. Our goal is to provide our customers with quality merchandise and competitive to-your-door pricing. If your order must travel via truck freight, we will forward your contact information to the carrier so their driver may contact you to arrange delivery.
Free Shipping
Items noted as having free shipping will only ship for free to the contiguous United States (lower 48).
Freight Shipping
Items noted as having Freight Shipping will usually ship on a pallet. Freight charges include transportation only. Any additional services required, such as liftgate, inside delivery, etc. are the not included in this fee and will be charged to your payment method if requested/used.
All freight shipments must be immediately inspected upon receipt, prior to the driver leaving. If your items are damaged, that damage must be noted with the carrier’s driver before he/she leaves your location. Once noted with the driver, please call and supply us with a copy of the noted bill of lading so that we can take appropriate action. Damage noted after the carrier driver leaves your premise cannot be submitted for reimbursement, and therefore we are unable to offer any type of credit, refund or replacement item for it.
Canadian Shipping
The Fedex shipping cost provided on our cart and checkout pages for all orders being delivered to Canada is what is known as a fully landed cost. This means that it is inclusive of all applicable fees (shipping, brokerage, duties, etc.) required to get the items to you. Unlike other sites that only charge the shipping amount, and then put the burden of figuring out and paying the ancillary fees to the appropriate parties on you, we have taken care of that up front for you. Simply place your order and the parts will show up at your door.
The USPS shipping cost provided on our cart and checkout pages for all orders being delivered to Canada includes only the transportation charge. You will be responsible for any applicable duties, taxes, etc that may be charged.
Some items listed on our site may not reside in our warehouse and may have to be shipped directly from one of our suppliers. If this is the case, it may add one to two weeks onto our normal delivery time. If your order contains such an item(s), we will contact you to inform you of the revised shipping time frame.
International Shipping
The shipping cost provided on our cart and checkout pages for all orders being delivered outside of the contiguous United States, other than Canada, only cover the transportation charges. Any applicable duties, taxes, brokerage fees, etc. would be in addition to this, and are the responsibility of the customer. Once your package(s) gets to your local customs center, you will be contacted regarding these additional fees and will need to pay them prior to your package(s) being delivered. If you have any questions regarding these fees, please contact your local customs center prior to placing an order.
Some items listed on our site may not reside in our warehouse and may have to be shipped directly from one of our suppliers. If this is the case, it may add one to two weeks onto our normal delivery time. If your order contains such an item(s), we will contact you to inform you of the revised shipping time frame.
Address Correction Policy
If your address is incorrect on your order, please call us as soon as possible so that we can change it for you. If your order has not shipped yet, there will be no charge to correct the address. If the order has already shipped, carriers charge a redirect fee to modify the shipping address. This fee is usually between $10 and $13. If you require a redirect after a package ships, this fee will be applied to your original payment method.
Return and Refund Policy
We make every effort to ensure your satisfaction with our merchandise and service. In the event that you need to return an item, please observe the following guidelines:
- You must call (800)334-0230 for return authorization – returns will not be accepted unless you call us prior to returning the item. Some of our items are drop shipped and, if returned, must go directly back to the manufacturer. If you return these items to us without authorization, it will be your responsibility to have the item shipped from our location to the correct return address.
- Return authorizations must be issued within 30 calendar days from the date you received the item(s), and returns must be postmarked within 5 business days of the return authorization date. Returns must be accompanied by a copy of the original invoice. Please write the return authorization number on the outside of the box prior to returning. All items returned must be in new, unused and unopened condition. Items returned to us AFTER the return authorization window will NOT be refunded.
- Unless an item has been shipped in error by us, or is defective, all returns are subject to a 20% restocking fee. Other fees may also apply based solely on our discretion and on individual circumstances. No refunds will be given on shipping unless the return is due to our error or to damage.
- Returns must be sent freight prepaid. Freight collect shipments will be refused.
- Please package your return carefully and insure your shipment. We will refuse delivery of damaged products.
- We do not accept returns on the consumable products that we sell (for example, ZeroRust products, Silaprene adhesive, Au-ve-co sealer, Rusfre products, etc.).
- Unless proven to be defective, we do not accept returns on certain special order products that we sell (for example, Blair Tornado II paint shakers, seat covers, carpet/vinyl flooring, yardage cut-to-order, embroidered items, etc.).
- It is always to your advantage to request color swatches for dash covers, door panels, carpet and vinyl flooring, or seat covers as we do not accept returns based on color dissatisfaction on any of these products.
- Merchandise that has been altered, shows signs of installation, is torn, marked, soiled or glued, or is not in its original packaging or new condition will not be accepted for return – No exceptions. Please be sure the item works for your application before you alter it – if you alter it, it’s yours.
- If you have made a return, please allow 1-2 credit card billing cycles for your refund to appear.
Restock Fee
As stated above, a restocking fee of 20% may be charged. Please remember that honesty is the fastest and best policy, and we are people too! If an item is being returned to our primary warehouse, and a replacement item is ordered, we typically waive the restock fee. If a custom item, such as carpeting, seat cover, or door panel, is being returned directly to one of our suppliers, then we cannot waive the restock fee. If we feel that you are lying to us, changing your story repeatedly, or generally causing us a bunch of extra work to figure out what’s really going on in an attempt to get us to waive a restock fee or to cover return shipping costs, or if you’re flat out disrespectful, then the restock fee will apply. We may also charge a restock fee if a customer is aggressive, harrasses and/or calls us repeatedly or excessively. If you call and don’t get to speak with anyone, please just leave a message and we’ll call you back promptly. We are not avoiding you. We’re probably just talking with another customer. Generally, we reserve the right to charge a restock fee for any reason stated above, or any reason not stated above, but just be reasonable and we’ll try to work with you.
Damages / Shortages Policy
Disclaimer
