Ordering Information
You can place your order online using Visa, Mastercard, Discover, AMEX or PayPal. If you prefer not to place your order online, you may place your order by telephone at (800)334-0230 (9am-5pm EST Mon-Fri). If you would like to mail your order, please call us for instructions on how to do so. If you have any questions prior to ordering, you can reach us at (724)320-1850. We do not accept personal checks or COD’s. There will be times, due to unforeseen circumstances, that an item listed as in stock will be out of stock or discontinued. If there is a problem with the availability of any of the items on your order ( i.e., if an item is discontinued or is not in stock), we will contact you by telephone. Our goal is to provide our customers with quality merchandise and competitive to-your-door pricing.
Shipping Policies
In-stock orders are generally shipped (not delivered) via a ground service within 2 business days and most custom items (carpeting, vinyl flooring, etc) are shipped within 3-5 business days. Seat covers are the exception as they will ship within 2-4 weeks. Please note that fulfillment estimates are in business days and not calendar days. We get that Amazon is striving for same day delivery, which is affecting everyone’s perception on delivery times and shipping costs, but we try not to have our employees work on the weekends so they can spend quality time with their families.
An email containing the tracking number of your order will be sent to you as soon as a label is created. Please note that the tracking number will only start to show transit progress once it is scanned into the carrier’s system (put on a truck). If your tracking number shows no progress, please check it again after 5pm EST.
As of 01/01/2015 we started shipping worldwide. If you are outside of the United States, and are having problems placing an order through our website, please call or email us for assistance. Most items being delivered within the contiguous US will ship FedEx ground or USPS Priority. There are, however, larger items that must travel via an oversize or truck freight service. A handling charge may apply on such deliveries and is above and beyond our regular shipping fee. If we find that a handling charge would apply to an item that does not have the charge listed on the website, or if we find that additional shipping charges are required to process your order based on your location or on the composition of your order, we will call you for your approval before processing and shipping your order. Our goal is to provide our customers with quality merchandise and competitive to-your-door pricing. If your order must travel via truck freight, we will forward your contact information to the carrier so their driver may contact you to arrange delivery.
Free Shipping
Items noted as having free shipping will only ship for free to the contiguous United States (lower 48).
Freight Shipping
Items noted as having Freight Shipping will usually ship on a pallet. Freight charges include transportation only. It is your responsibility to remove all items from the vehicle. Any additional services required/used, such as liftgate, inside delivery, etc. are not included in this fee and will be charged to your payment method if requested/used. An example fee would be $75 for use of their liftgate. We do not create these charges. These charges are imposed directly from LTL carries and we simply pass them through.
All freight shipments must be immediately inspected upon receipt, prior to the driver leaving. If your items are damaged, that damage must be noted with the carrier’s driver before he/she leaves your location. Once noted with the driver, please call and supply us with a copy of the noted bill of lading so that we can take appropriate action. Damage noted after the carrier driver leaves your premise cannot be submitted for reimbursement, and therefore we are unable to offer any type of credit, refund or replacement item for it.
Canadian Shipping
The Fedex shipping cost provided on our cart and checkout pages for all orders being delivered to Canada is what is known as a fully landed cost. This means that it is inclusive of all applicable fees (shipping, brokerage, duties, etc.) required to get the items to you. Unlike other sites that only charge the shipping amount, and then put the burden of figuring out and paying the ancillary fees to the appropriate parties on you, we have taken care of that up front for you. Simply place your order and the parts will show up at your door.
The USPS shipping cost provided on our cart and checkout pages for all orders being delivered to Canada includes only the transportation charge. You will be responsible for any applicable duties, taxes, etc that may be charged.
Some items listed on our site may not reside in our warehouse and may have to be shipped directly from one of our suppliers. If this is the case, it may add one to two weeks onto our normal delivery time. If your order contains such an item(s), we will contact you to inform you of the revised shipping time frame.
International Shipping
The shipping cost provided on our cart and checkout pages for all orders being delivered outside of the contiguous United States, other than Canada, only cover the transportation charges. Any applicable duties, taxes, brokerage fees, etc. would be in addition to this, and are the responsibility of the customer. Once your package(s) gets to your local customs center, you will be contacted regarding these additional fees and will need to pay them prior to your package(s) being delivered. If you have any questions regarding these fees, please contact your local customs center prior to placing an order.
Some items listed on our site may not reside in our warehouse and may have to be shipped directly from one of our suppliers. If this is the case, it may add one to two weeks onto our normal delivery time. If your order contains such an item(s), we will contact you to inform you of the revised shipping time frame.
Address Correction Policy
If your address is incorrect on your order, please call us as soon as possible so that we can change it for you. If your order has not shipped yet, there will be no charge to correct the address. If the order has already shipped, carriers charge a redirect fee to modify the shipping address. This fee is usually between $10 and $13. If you require a redirect after a package ships, this fee will be applied to your original payment method.
In Stock vs Out of Stock
When an item is listed as “In Stock”, that means that it is available in one of our warehouses. That does not mean that it will ship out immediately, though. We strive to ship product as quickly as possible, but picking and shipping times can vary throughout the year depending on several variables. If we are experiencing any delays that will push shipping times beyond our normal turnaround time we will place banners on the site stating the delay. We will also make every effort to send out additional communication to inform you of the delay.
Return and Refund Policy
We make every effort to ensure your satisfaction with our merchandise and service. In the event that you need to return an item, please observe the following guidelines:
- You must call (800)334-0230 for return authorization – returns will not be accepted unless you call us prior to returning the item. When calling, please have your order number ready so that we can help you as quickly as possible.
- Some of our items are drop shipped and, if returned, must go directly back to the manufacturer. If you return these items to us without authorization, it will be your responsibility to have the item shipped from our location to the correct return address.
- Return authorizations must be issued within 30 calendar days from the date you received the item(s), and returns must be postmarked within 5 business days of the return authorization date. Returns must be accompanied by a copy of the original invoice. Please write the return authorization number on the outside of the box prior to returning. All items returned must be in new, unused and unopened condition. Items returned to us AFTER the return authorization window will NOT be refunded.
- Unless an item has been shipped in error by us, or is defective, all returns are subject to a 20% restocking fee. Other fees may also apply based solely on our discretion and on individual circumstances. No refunds will be given on shipping unless the return is due to our error or to damage.
- Returns must be sent freight prepaid. Freight collect shipments will be refused.
- Please package your return carefully and insure your shipment. Refunds will not be issued for returned items that are damaged. If the items arrive damaged, we will inform you so that you can file a claim with your carrier.
- We do not accept returns on the consumable products that we sell (for example, paint, adhesive, seam sealer, undercoating, etc.).
- Unless proven to be defective, we do not accept returns on certain special order products that we sell (for example, Blair Tornado II paint shakers, seat covers, carpet/vinyl flooring, yardage cut-to-order, embroidered items, etc.).
- It is always to your advantage to request color swatches for dash covers, door panels, carpet and vinyl flooring, or seat covers as we do not accept returns based on color dissatisfaction on any of these products.
- Merchandise that has been altered, shows signs of installation, is torn, marked, soiled or glued, or is not in its original packaging or new condition will not be accepted for return – No exceptions. Please be sure the item works for your application before you alter it – if you alter it, it’s yours.
- If you have made a return, please allow 1-2 credit card billing cycles for your refund to appear.
Restock Fee
As stated above, a restocking fee of 20% may be charged. Please remember that honesty is the fastest and best policy, and we are people too! If an item is being returned to our primary warehouse, and a replacement item is ordered, we typically waive the restock fee. If a custom item, such as carpeting, seat cover, or door panel, is being returned directly to one of our suppliers, then we cannot waive the restock fee. If we feel that you are lying to us, changing your story repeatedly, or generally causing us a bunch of extra work to figure out what’s really going on in an attempt to get us to waive a restock fee or to cover return shipping costs, or if you’re flat out disrespectful, then the restock fee will apply (seriously, just be nice). We may also charge a restock fee if a customer is aggressive, harrasses and/or calls us repeatedly or excessively 😉 If you call and don’t get to speak with anyone, please just leave a message and we’ll call you back promptly. We are not avoiding you. We’re probably just talking with another customer. Generally, we reserve the right to charge a restock fee for any reason stated above, or any reason not stated above, but just be reasonable and we’ll try to work with you.
Change of Address Fee
When placing an order, please double-check your shipping address prior to submitting the order. This is especially true when using PayPal Express as it seems to hold onto old addresses, or people just forget to update their address in it. We have a system in place that tries to verify shipping addresses, but it will only flag an invalid address according to the USPS database. If you have an old address listed, for example, this will show as a valid shipping address and the package will ship to it. Or if you typo the street number, but the typo’d number is still a valid address, the package will ship. Carriers charge a “Change of Address” fee if an address needs to be changed once the package is in transit. If we have to change your shipping address once your package is in transit, this fee, which is typically around $15, will be charged to your original payment method.
Damages / Shortages Policy for Ground Shipments
**(Claims for damage and/or shortages for ground shipments must be made within 48 hours of delivery of the order)**
Delivery of merchandise in good condition is the responsibility of the carrier. If possible, inspect your order in the presence of the driver. If there is any obvious damage, refuse delivery of the package. If you have taken delivery of the package and damages are discovered, contact us immediately to report the damage. Reports of damage to ground shipments must be made within 48 hours of delivery. Claims made after 48 hours may not be eligible for refund/replacement. In either instance, call or email us at (800)334-0230/ service@raybuck.com to inform us of the damages. Please take pictures of the damage to the packaging and parts. If you have taken delivery of the package, it is important that you keep all packing materials intact. DO NOT return ship the package at your own expense. If you do this, you, in effect, become the shipper and recovery of the loss becomes your responsibility. Regarding damages, it is important to note that sheet metal parts are very susceptible to slight damage due to the nature of the product and the method of shipment. No credit will be issued for sheet metal that has small pecks, dings, scratches or other minor flaws. Any body panel, either reproduction or factory original, requires minor body work when installed.
We send email confirmation for all orders as well as tracking numbers for every package. If you do not receive an electronic order confirmation, please check your spam folder. You can also find order and tracking information in your account through the “My Account” link at the top of the website. If the provided tracking information shows that the package was delivered but you didn’t receive it, please contact us within 2 business days so that we can follow up with the carrier. We will make every attempt to have the carrier find and re-deliver the package, or we will send you new product. If you contact us beyond 2 business days of the original package delivery we cannot guarantee that the original package can be found, and we will not send a replacement.
Damages/Shortages Policy for Freight/LTL Shipments
**(Claims for Damage/Shortages to Freight/LTL shipments must be made within 24 hours of delivery of the order)**
Please follow these steps when receiving Freight/LTL shipments:
- Inspect your freight shipment thoroughly at the time of delivery while the driver is present.
- Do not wait to inspect the shipment.
- If there is severe damage, where you suspect a large loss, refuse the shipment and contact Raybuck immediately. Take picture of the damage to the shipment.
- If there is visible damage to the packaging , sign for the freight as “DAMAGED” on your Bill of Lading (BOL) and immediately inspect every piece for damage.
- If you sign for the shipment without writing “DAMAGED” then you are acknowledging that there was no damage to the shipment at the time of delivery. Raybuck may not be able to assist you with these damage claims.
- If you accept the shipment and find damage after it is signed for please contact us immediately and send pictures of the damage. You will need to keep all packaging and parts. The carrier may need to inspect the damage.
- You have 24 hours to report damage or shortages. You can contact us by phone or email at (800)334-0230/ service@raybuck.com.
- Send us detailed pictures of the damaged packaging and parts.
- Send us a picture of the BOL with damage noted.
DO NOT return ship the package at your own expense. If you do this, you, in effect, become the shipper and recovery of the loss becomes your responsibility. Regarding damages, it is important to note that sheet metal parts are very susceptible to slight damage due to the nature of the product and the method of shipment. No credit will be issued for sheet metal that has small pecks, dings, scratches or other minor flaws. Any body panel, either reproduction or factory original, requires minor body work when installed.
We send email confirmation for all orders as well as tracking numbers for every package. If you do not receive an electronic order confirmation, please check your spam folder. You can also find order and tracking information in your account through the “My Account” link at the top of the website. If the provided tracking information shows that the package was delivered but you didn’t receive it, please contact us within 5 business days so that we can follow up with the carrier. We will make every attempt to have the carrier find and re-deliver the package, or we will send you new product. If you contact us beyond 5 business days of the original package delivery we cannot guarantee that the original package can be found, and we will not send a replacement.
Disclaimer
Raybuck Auto Body Parts will not be held responsible for any damage or loss caused by delays, failures, or any other consequential damage arising from any cause whatsoever, nor for the labor, transportation or any other charges incurred in the replacement or repair of a defective item. We are not trained automotive technicians–you should contact a repair shop for technical advice. We shall not be liable for personal or mechanical damage caused by the use or misuse of products. We are not responsible for typographical errors or errors in production or pricing. We reserve the right to substitute products of similar nature and quality. Manufacturers names (i.e., GM, GMC, General Motors, Chevrolet, Chevy, Ford, Jeep, Dodge, Chrysler, Toyota, Nissan, Volkswagen, Honda, Subaru, Oldsmobile, Olds, Buick, Plymouth, etc.) are used for reference only – we do not claim to be, and are in no way affiliated with, these companies. We reserve the right to refuse service or shipment to anybody for any reason. All information on this site (including pricing) is subject to change without notice.
