Please inspect your order as soon as you receive it to ensure items are correct, and in good condition. If you receive a product with missing, damaged, or incorrect parts, please reach out to our customer service team so we can assist you (see details below). We are not responsible for missing, damaged, or incorrect parts after 30 calendar days, regardless of the party at fault.
If you are not 100% satisfied with our products, you can return them for a refund or exchange. Just return any new, unused part within 30 days of receiving it and we’ll refund the purchase price. Exceptions, exclusions and restocking fees may apply. See below for details on returning or exchanging a product.
- Call (800)334-0230 to request a return authorization – returns will only be accepted if they have a valid return authorization number. When calling, please have your order number ready so we can help you as quickly as possible.
- Some of our items are drop shipped and, if returned, must go directly back to the manufacturer. If you return these items to us without authorization, it will be your responsibility to have the item shipped from our location to the correct return address.
- Return authorizations must be issued within 30 calendar days from the date you received the item(s), and returns must be postmarked within 5 business days of the return authorization date. Returns must be accompanied by a copy of the original invoice. Please write the return authorization number on the outside of the box prior to returning. All items returned must be in new, unused and unopened condition. Items returned to us after the return authorization window will not be refunded.
- Unless an item has been shipped in error by us, or is defective, returns are subject to a 20% restocking fee. Shipping costs will not be refunded unless the return is due to our error or to damage.
- Returns must be sent freight prepaid. Freight collect shipments will be refused.
- Please package your return carefully and insure your shipment. Refunds will not be issued for returned items that are damaged. If the items arrive damaged, we will inform you so that you can file a claim with your carrier.
- We do not accept returns on the consumable products that we sell (for example, paint, adhesive, seam sealer, undercoating, etc.).
- Unless proven to be defective, we do not accept returns on certain special order products; for example, seat covers, carpet/vinyl flooring, yardage cut-to-order, embroidered items, etc. It is always to your advantage to request color swatches for dash covers, door panels, carpet and vinyl flooring, or seat covers as we do not accept returns based on color/material dissatisfaction on any of these products.
- Merchandise that has been altered, shows signs of installation, is torn, marked, soiled or glued, or is not in its original packaging or new condition will not be accepted for return. Please be sure the item works for your application before you alter it – if you alter it, it’s yours.
- If you have returned an item, you will receive an email from us notifying you of the refund credit, but it may take your credit card company 1-2 billing cycles to apply it to your account.
- Please keep in mind that just because we offer free shipping doesn’t mean that the carriers do the same. If you return an item(s) that qualified for Free Shipping, the original shipping cost that we incurred will be deducted from your refund. For example, you ordered $200 worth of product and received Free Shipping. You return all products that you ordered. Your refund will be $200 minus actual shipping charges.
And the legal part: We have the right to refuse any item we deem unfit for resale. We also have the right to refuse any shipments where the shipping charges, duties, customs, etc., are not prepaid.
RESTOCK FEE
As stated above, a restocking fee of 20% may be charged. Please remember that honesty is the fastest and best policy, and we are people too. If an item is being returned to our primary warehouse, and a replacement item is ordered, we typically waive the restock fee. If a custom item, such as carpeting, seat cover, or dash pad is being returned directly to one of our suppliers, then we cannot waive the restock fee. If we feel that you are bending the truth, changing your story repeatedly, or generally causing us a bunch of extra work to figure out what’s really going on in an attempt to get us to waive a restock fee, or to cover return shipping costs, or if you’re flat out disrespectful, then the restock fee will apply (in all seriousness, just be nice). If you call and don’t get to speak with anyone, please just leave a message and we’ll call you back promptly. We are not avoiding you. We’re most likely just talking with another customer. Generally, we reserve the right to charge a restock fee for any reason stated above, or any reason not stated above, but just be reasonable and we’ll try to work with you. Our goal is to get you the parts that you need at a reasonable price.
DAMAGES / SHORTAGES/ INCORRECT ITEMS
It is important to note that sheet metal parts are very susceptible to slight “damage” due to the nature of the product and the method of shipment. No credit will be issued for sheet metal that has small pecks, dings, scratches or other minor flaws. Any body panel, either reproduction or factory original, requires minor body work when installed.
If the tracking information provided for your order shows that the package was delivered, but you didn’t receive it, please contact us within 2 business days (from the reported delivery date) so we can contact the carrier. We will make every attempt to have the carrier find and re-deliver the package, or we will send you new product. If you contact us beyond 2 business days of the original package delivery we cannot guarantee that the original package can be found, and we will not send a replacement.
FOR GROUND SHIPMENTS
Reports of damage to ground shipments must be made within 48 hours of delivery.
Please inspect your order as soon as you receive it to ensure items are correct, and in good condition. Delivery of merchandise in good condition is the responsibility of the carrier. If there is any obvious damage, refuse delivery of the package if possible. If you have taken delivery of the package and damages are discovered, or parts are missing, contact us immediately. Claims made after 48 hours may not be eligible for refund/replacement. In either instance, call or email us at (800)334-0230/ [email protected] to inform us of the problem. Please take pictures of the packaging and parts and keep all packing materials intact.
FOR FREIGHT/LTL SHIPMENTS
Reports of damage to LTL shipments must be made immediately and documented with the driver present. Damage needs to be noted on the Bill of Lading, or Delivery receipt.
Please follow these steps when receiving Freight/LTL shipments:
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- Inspect your freight shipment thoroughly at the time of delivery while the driver is present. Do not wait to inspect the shipment!
- If there is severe damage, where you suspect a large loss, take pictures of the damage, refuse the shipment, and contact us immediately.
- If there is visible damage to the packaging, sign for the freight as “DAMAGED” on your Bill of Lading (BOL) and immediately inspect every piece for damage.
- If you sign for the shipment without writing “DAMAGED” on the Bill of Lading, then you are acknowledging that there was no damage to the shipment at the time of delivery. We may not be able to assist you with any damage claim after the driver leaves at that point.
- If you accept the shipment and find damage after it is signed for, please contact us immediately and send pictures of the damage. You will need to keep all packaging and parts. The carrier may need to inspect the damage.
- If a shipment is delivered without someone being present to inspect the shipment please take pictures of how it was delivered prior to unpacking. Follow steps noted above if damage is suspected.
- You have 24 hours to report damage or shortages not found on delivery inspection. You can contact us by phone or email at (800)334-0230/ [email protected].
- Send us detailed pictures of the damaged packaging and parts.
- Send us a picture of the BOL with damage noted.