Most orders are processed and shipped from our warehouse within 24-48 hours of your order confirmation date (excluding weekends and holidays), unless otherwise specified. Products noted as shipping from a manufacturer will list the estimated shipping time on that product page. Delivery or transit times will vary depending on the size of the package and the delivery location. Please note that shipping estimates are in business days and not calendar days. We get that Amazon is striving for same day delivery, which is affecting everyone’s perception on delivery times and shipping costs, but we try not to have our employees work on the weekends so they can spend quality time with their families.
An email containing the tracking number of your order will be sent to you as soon as a label is created. Please note that the tracking number will only start to show transit progress once it is scanned into the carrier’s system (put on a truck). If your tracking number shows no progress, please check it again after 5pm EST.
If you are outside of the United States, and are having problems placing an order through our website, please call or email us for assistance. Most items being delivered within the contiguous US will ship FedEx Ground, UPS Ground or USPS Priority. There are, however, larger items that must travel via an oversize or truck freight service. An oversize charge may apply on such deliveries and is above and beyond our regular shipping fee. If we find that a handling charge would apply to an item that does not have the charge listed on the website, or if we find that additional shipping charges are required to process your order based on your location or on the composition of your order, we will call you for your approval before processing and shipping your order. If your order must travel via truck freight, we will forward your contact information to the carrier so their driver may contact you to arrange delivery.
Free Shipping
Free Standard Ground Shipping is valid on most orders $189.00 and over that ship within the contiguous United States only.
Free shipping does not apply to:
- Oversize Items – An oversize fee (additional shipping cost) will be charged on items of a certain size or weight
- Truck freight items – LTL service will be used to ship items that are too large for ground service
- Hazardous Materials
Freight Shipping
Items noted as having Freight Shipping will usually ship on a pallet. Freight charges include transportation only. It is your responsibility to remove all items from the vehicle. Any additional services required/used, such as liftgate, inside delivery, etc. are not included in this fee and will be charged to your payment method if requested/used. An example fee would be $75 for use of their liftgate. We do not create these charges. These charges are imposed directly from LTL carries and we simply pass them through.
Oversize Fees
Carriers (UPS, Fedex, etc) rate packages based on size and weight. They have all moved to a dimensional weight structure, which puts an emphasis on size over weight. This means that a large package can weigh, say, 10lbs, but its dimensional weight might be calculated at 30lbs. Part of the dimensional weight structure also includes calculations for what they consider an oversized package. Oversize packages incur oversize shipping surcharges. We have done our best to negotiate lower surcharges, but some large, or oddly shaped, items still fall into this category. If applicable, an “Oversize Shipping” label will be shown on the product, cart and checkout pages noting this fee.
Canadian Shipping
The shipping cost provided on our cart and checkout pages for all orders being delivered to Canada covers the transportation only. This means that you may incur other applicable fees (brokerage, duties, etc.) required to get the items to you.
Some items listed on our site may not reside in our warehouse and may have to be shipped directly from one of our suppliers. If this is the case, it may add one to two weeks onto our normal delivery time.
Please see our Canadian Shipping Policy for further details.
International Shipping
The shipping cost provided on our cart and checkout pages for all orders being delivered outside of the contiguous United States only cover the transportation charges. Any applicable duties, taxes, brokerage fees, etc. would be in addition to this, and are the responsibility of the customer. Once your package(s) gets to your local customs center, you will be contacted regarding these additional fees and will need to pay them prior to your package(s) being delivered. If you have any questions regarding these fees, please contact your local customs center prior to placing an order.
Some items listed on our site may not reside in our warehouse and may have to be shipped directly from one of our suppliers. If this is the case, it may add one to two weeks onto our normal delivery time.
Please see our International Shipping Policy for further details.
Address Correction/Change of Address Policy
Please doublecheck your billing and shipping addresses before placing an order. PayPal Express, for example, is notorious for housing old contact information. We have a system in place that tries to verify shipping addresses, but it will only flag an invalid address according to the USPS database. If you have an old address listed, this will show as a valid shipping address and the package will ship to it. Or if you typo the street number, but the typo’d number is still a valid address, the package will ship. If your address is incorrect on your order, please call us as soon as possible so that we can change it for you. If your order has not shipped yet, there will be no charge to correct the address. If the order has already shipped, carriers charge a redirect fee (sometimes referred to as a change of address fee) to modify the shipping address. This fee is usually between $15 and $20. If you require a redirect after a package ships, this fee will be applied to your original payment method.
P.O. Boxes
Orders are shipped in the most cost-effective way via USPS, FedEx, and UPS. FedEx and UPS do not ship to PO Boxes. All orders will need a physical address.
