Ordering Information
You can place your order online using Visa, Mastercard, Discover, AMEX, PayPal, Venmo or Apple Pay. If you prefer not to place your order online, you may place your order by telephone at (800)334-0230 (9am-5pm EST Mon-Fri). If you would like to mail your order, please call us for instructions on how to do so. If you have any questions prior to ordering, you can reach us at (724)320-1850. We do not accept personal checks or COD’s. There will be times, due to unforeseen circumstances, that an item listed as in stock will be out of stock or discontinued. If there is a problem with the availability of any of the items on your order ( i.e., if an item is discontinued or is not in stock), we will contact you by telephone and/or email. Our goal is to provide our customers with quality service and merchandise, at competitive pricing.
In Stock vs Out of Stock
When an item is listed as “In Stock”, that means that it is available in one of our warehouses. That does not mean that it will ship out immediately, though. We strive to ship product as quickly as possible, but picking and shipping times can vary throughout the year depending on several variables. If we are experiencing any delays that will push shipping times beyond our normal turnaround time we will place banners on the site stating the delay. We will also make every effort to send out additional communication to inform you of the delay.
Cancellation Policy
We continually update our processes to streamline order processing in an effort to ship parts as quickly as possible. If you place an order and then would like to cancel it, please call us at 724-320-1850. We will do our best to cancel and completely refund orders cancelled within 24 hours of being placed. Please keep in mind that our office is closed on weekends, so please leave a message and we will call you back the following business day. Cancellation requests made after the initial 24 hour window may incur a restock fee if the parts are already boxed and awaiting carrier pickup.
Package Tracking Information
We send email confirmation for all orders as well as tracking numbers for every package. If you do not receive an electronic order confirmation, please check your spam folder. You can also find order and tracking information in your account through the “My Account” link at the top of the website. If the provided tracking information shows that the package was delivered but you didn’t receive it, please contact us within 5 business days so that we can follow up with the carrier. We will make every attempt to have the carrier find and re-deliver the package, or we will send you new product. If you contact us beyond 5 business days of the original package delivery we cannot guarantee that the original package can be found, and we will not send a replacement.
Measurements and Specifications
These are provided to us from the individual manufacturers. We provide this information to you as a service only. Raybuck Auto Body Parts is not responsible for any variances between the measurements and specifications listed and the actual part.
Canadian Shipping
The shipping cost provided on our cart and checkout pages for all orders being delivered to Canada covers the transportation only. This means that you may incur other applicable fees (brokerage, duties, etc.) required to get the items to you.
Please see our Canadian Shipping Policy for further details.
International Shipping
The shipping cost provided on our cart and checkout pages for all orders being delivered outside of the contiguous United States only cover the transportation charges. Any applicable duties, taxes, brokerage fees, etc. would be in addition to this, and are the responsibility of the customer. Once your package(s) gets to your local customs center, you will be contacted regarding these additional fees and will need to pay them prior to your package(s) being delivered. If you have any questions regarding these fees, please contact your local customs center prior to placing an order.
Please see our International Shipping Policy for further details.
Disclaimer
Raybuck Auto Body Parts will not be held responsible for any damage or loss caused by delays, failures, or any other consequential damage arising from any cause whatsoever, nor for the labor, transportation or any other charges incurred in the replacement or repair of a defective item. We are not trained automotive technicians–you should contact a repair shop for technical advice. We shall not be liable for personal or mechanical damage caused by the use or misuse of products. We are not responsible for typographical errors or errors in production or pricing. We reserve the right to substitute products of similar nature and quality. Manufacturers names (i.e., GM, GMC, General Motors, Chevrolet, Chevy, Ford, Jeep, Dodge, Chrysler, Toyota, Nissan, Volkswagen, Honda, Subaru, Oldsmobile, Olds, Buick, Plymouth, etc.) are used for reference only – we do not claim to be, and are in no way affiliated with, these companies. We reserve the right to refuse service or shipment to anybody for any reason. All information on this site (including pricing) is subject to change without notice.
